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How we describe our devices...

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Get the best quality refurbished phones and second hand phones in the UK at the lowest cost!

What Are Refurbished Phones/Second Hand Phones?

A refurbished phone or second hand phone is a used phone that has had a previous owner but has been returned, traded in, or sold to a retailer before being repaired, cleaned, and tested before being sold again.

Refurbished phones are a lot more affordable than buying brand new. They allow you to get the phone that you want at a price that you can afford.

There are many reasons that a phone may be returned or traded in. Sometimes, the phone’s original owner will feel that the features and technical specifications do not fit their needs or requirements. Other times, the phone will have had a fault and has been returned to the retailer or manufacturer in order to be repaired. Users may also trade their phones in when a new phone has been released and they no longer need their old handset. For example, with the new iPhone 13 being released, a lot of people may think it's time to cash in on their used phone so that they can buy the new one. This leads to us having refurbished and second hand phones available at an amazing price!

Refurbished phones will have different levels of use. The owner may have only used the phone for one or two days before returning it. Or, it may have been a phone that has been used every day.

Refurbished phones may come in generic packaging (without the branding of the manufacturer, such as Apple, Samsung, or Huawei) or they will include their original packaging. This varies, but we list this information in the description so that you know what to expect when buying a second hand phone.

Are Refurbished Phones or Second Hand Phones Good Quality?

We have many brands of refurbished phones for sale. All of the refurbished phones sold by The Big Phone Store are good quality. Every phone that we sell will work like new, as you would expect.

However, the cosmetic condition of each refurbished phone will vary but we do describe our devices as follows :

  • Pristine Refurbished Phones: Pristine phones are in perfect working order. A premium phone with no visible signs of use!

  • Very Good Refurbished Phones: This product is in very good condition with only light signs of use. It has been fully tested and it is in perfect working order.

  • Good Refurbished Phones: A used product with moderate signs of use. It has been fully tested and is in perfect working order.

  • Fair Refurbished Phones: Products that are fully tested in perfect working order. The cheapest way to get the model you want. The product may have scratches or cracks on the housing and screen. It may also have some screen burn, leaving a residual image on the screen.

Our category filters on our website allow you to select the refurbished condition that suits your budget.

For further information, please click "How we describe our devices" above or see our Terms & Conditions.

How Do We Test Our Refurbished Phones?

Every refurbished phone sold by The Big Phone Store goes through an extensive testing process and we carry out up to 70 automated tests to ensure your device is fully functional prior to dispatch. Our fully-trained, phone testing professionals test every aspect of the phone to ensure that it works as intended.

We test everything from the battery condition and the battery life, whether the screen displays any screen burn, and we ensure that any data has been wiped from the phone as well. We use software and our own professional expertise to test our phones and perform repairs using industry-grade tools, many of which are sourced from the original manufacturer of the phone.

Why shop with The Big Phone Store for Refurbished Phones?

Because we are simply the best and we care! There are a lot of retailers offering Refurbished Phones but we go that extra mile, and we have and endless list of different refurbished phones for sale so you are bound to find something that works for you!

With our devices it’s not just about the survival of the fittest but also about the ‘revival of the fittest’. This means that when we are refurbishing devices we don’t just look for the ones that simply survive our rigorous testing process but they literally have to come to life to make it to our website.

Something we feel that is quite unique to us is our obsession with cleanliness as well as functionality. It’s not a nice thought but everyone’s heard about mobile phones apparently having more germs than a toilet seat! Yuk you might say! Well we don’t want our customers having to deal with that thought so you can buy from us with the complete reassurance that not only do all of our second hand phones work perfectly but we have also given each and everyone one of them a deep cleanse thereby thoroughly sanitising them and freeing them of all germs.

Do Refurbished Phones from The Big Phone Store Come With a Warranty?

To give you added confidence when you purchase a second hand phone from The Big Phone Store, all of our phones come with a warranty.

Refurbished phones come with a 12 month warranty with the exception of "Fair" refurbished phones which come with a 3 month warranty.

You can find out more about our warranty policies by visiting this page.

Does The Big Phone Store Offer Free Shipping?

We offer free shipping on all orders over £30.00 within the United Kingdom. Your order will be delivered by Royal Mail and has an estimated delivery time of between 3-5 days but express delivery is also available whereby at an additional cost we will dispatch your item on the same day provided your order is received before 3 pm on a working day so that you receive it the next working day.

You can find out more about our deliveries by visiting this page.

What Refurbished Phones Are Available?

With The Big Phone Store, you can buy a variety of refurbished phones including the latest ones released in 2021! We sell refurbished iPhones, refurbished Samsung phones, many refurbished android phones, as well as refurbished phones from brands like Acer, Google, Huawei, Nokia, and Microsoft. The choice is yours!

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