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Frequently Asked Questions (FAQ)

Who is Klarna?

How does Pay later in 3 work?

Am I eligible for Pay later in 3?

How can I increase my chances of being accepted for Pay later in 3?

What do I need to provide when I make a purchase?

Will a credit search take place against me?

Why have I not been offered Pay later in 3?

What are my payment options with Klarna?

What happens if I cancel or return my order?

What happens if I don’t pay for my order?

I have been asked to go to Klarna's site. Is this correct?

Is my payment information safe?

Can I pay before the due date?

Have you received my payment?

What happens to my statement, when I've returned the goods?

I've received a statement, but I've not yet received my goods.

I have cancelled my order. How long will it take until I receive my refund?

I have asked for a refund. How will I be refunded?

I haven’t received an email with my statement/payment information.

I still have questions regarding payment, how can I get in touch?