90+ point check | We use an independent third-party testing software called ‘Phonecheck’ to test more than 90 core functions on every phone: buttons, Wi-Fi, cameras and much more. We also perform history checks to make sure the phone isn’t lost, stolen, blacklisted, etc. | Not every refurbished phone is the same. Even though you might be comparing two of the same model, it doesn’t mean that the phones will function the same. The majority of refurbished devices on the market go through very little automatic testing, so there could be issues with the cameras or microphones that you don’t know about until you test it for yourself. Even worse, it could actually be a lost or stolen device that belongs to someone else. Every pre-owned handset we sell goes through 90+ functionality checks as well as background checks, so you can make full use of your new device and all its great features without worry. The refurbished phone you receive will work exactly the same as a brand new phone. |
85% battery health guaranteed | Our minimum battery health for every device is 85%, meaning that the battery can hold at least 85% of its original maximum capacity. This is well above Apple’s 80% replacement guideline, and higher than any other refurbished seller. | There’s nothing worse than a phone that dies when you’re expecting a call or waiting for the bus. Every pre-loved device we receive automatically gets a battery replacement if the battery health is below 85%, so you can enjoy your refurbished mobile all day, every day. And for total peace of mind, you can upgrade to a brand new battery at checkout. The best part? It costs less than it would at your local high-street phone shop. |
12-month warranty as standard, with extended warranties available | Every device comes with a free 12-month warranty to cover unexpected faults. Unlike buying brand new, you can upgrade to a 2-year, 5-year or lifetime warranty, making the purchase of a refurbished device from The Big Phone Store the smarter choice. | If your phone doesn’t work as expected, we take responsibility and fix it, free of cost. We wouldn’t offer a warranty if we thought our phones would fail. If we trust in the quality of our devices enough to cover them for five years, that means you can too. You won’t be stuck with a faulty device. |
Next-day delivery | We offer free standard delivery on all orders over £30, and free fast delivery (1-2 days) on all orders over £150. We also offer next-day and next-day before 1pm delivery. See our delivery page for more details. | The last thing you want when buying a pre-owned handset is to wait for days before being able to see and use it in person. A new phone is exciting when you’re upgrading to a newer model, but it’s also a lifeline if your old phone has been lost or damaged. That’s why we dispatch five days a week and provide full tracking details for your refurbished device. |
Wide selection | We stock a wide range of makes, models, storage/GB options, colours and cosmetic conditions. We constantly update our stock throughout the day, ensuring you aren’t limited to only a few choices. | Buying refurbished shouldn’t be a last-resort option. In fact, buying refurbished at The Big Phone Store gives you more choice than buying brand new, because we stock a wide range of reconditioned phones to suit any budget. Rather than just the newest and most expensive models, you can choose from a range of both new and old phones. If the device you’re looking for is currently out of stock, we offer a unique ‘stock alert feature’ that will contact you the moment the phone is in stock, so you never miss out. You deserve the phone of your dreams. |
Website stock means real stock | If you see it on our website, you can buy it. We don’t advertise phones that aren’t in stock and ready to ship. | Some sites advertise stock that they don’t actually have, leading to delays and disappointment. We don’t. If you see a refurbished iPhone that you like, you can buy it straight away. If the site says there’s one Samsung left in stock, there’s one Samsung left in stock. |
Forensic data wiping | We professionally erase the previous owner's personal information, accounts, files and photos before the phone is sold. | Did you know that factory resetting a phone doesn’t always delete all the data on it? We use professional data wiping to wipe the previous owner’s personal data, files and account from every refurbished device we receive. That way, you have peace of mind that the device is secure, private, and ready to set up as your own from day one. |
Gift cards | We offer e-giftcards with a value of up to £500, so your loved one can buy the phone of their dreams. | Buying refurbished tech for yourself is easy, but choosing a second-hand device for someone else is more difficult. Everyone has their own individual preferences when it comes to the brand, colour and size of their phone. Giving someone a The Big Phone Store giftcard puts the choice back in their hands, so they get a new phone they’ll love. |
Trade-in | Complete our short questionnaire, send us your old phone using our free packaging and delivery label, and we’ll send the cash value of your phone straight to your bank account. 99.8% of customers receive the exact amount quoted. | Your old phone still has value that you’re missing out on by simply keeping it in a drawer. We’ll buy back your old device, and have the money in your bank within 24 hours in the majority of cases. Our unique trade-in process asks specific questions about your old phone, so you find out right then and there how much we’ll pay for it. If the phone matches your description on arrival, we won’t downgrade the price, ever. |
