Comparing Giffgaff vs The Big Phone Store

Feature TBPS Giffgaff
Selling Refurbished Phones Since 1999
Trustpilot Rating Trust Pilot review for the big phone store Trust Pilot Review for Giffgaff
Google Business Rating Google reviews for the big phone store Not Stated
Country of Ownership Country of Ownership - UK Other Country of Ownership
Flexible Purchase Options
12-Month Warranty
Free Next Working Day Delivery*
Option to Upgrade to New Battery
Ability to Purchase in Person
UK-Based Customer Service Team
Wide Selection of Brands and Models**
Average Battery Health 85%+
6 Conditions to Choose From
Independent Refurbisher (Sells Own Products)
Daily Price Updates
Certified with 90+ Quality Checks
UK Legal Models Only Not Stated
Over 5 Million Sold Not Stated

*Giffgaff is a Marketplace ** on orders over £150. **Wide Selection of Brands and Models includes Apple iPhone, Samsung, Google, Huawei, OnePlus, Xiaomi, Oppo, Motorola, Sony Xperia, Nokia, Honor, and CAT. (All information is up-to-date as of 03/07/2024).

Comparing Giffgaff vs The Big Phone Store

If you’re searching for a trustworthy place to purchase a refurbished phone in the UK, The Big Phone Store stands out as a top choice. They are known for offering competitive prices, which makes them a cost-effective option for many customers. Their commitment to excellent service guarantees prompt and dependable delivery, well-packaged items, and an overall satisfying buying process. Moreover, their products often come at significant discounts compared to higher-priced alternatives, showcasing substantial savings. Let’s now compare The Big Phone Store with GiffGaff to see how they measure up.

Comparing Giffgaff vs The Big Phone Store
Who has more refurb expertise, The Big Phone Store or Giffgaff?

Most Years of Refurbished Phones Expertise: The Big Phone Store

When comparing refurbishment expertise between The Big Phone Store and GiffGaff, both companies have carved out significant reputations in the UK refurbished phone market. GiffGaff has established itself since 2009, gaining recognition within the refurbished tech scene. In contrast, The Big Phone Store has been operational since 1999, with refurbishing devices being central to their business model from the outset. In 2023, The Big Phone Store were acknowledged as the UK's fastest-growing refurbished phone brand, underscoring their commitment to enhancing the refurb tech market by offering quality devices at affordable prices. The Big Phone Store caters to a wide audience by providing both refurbished and new phones, consistently delivering phones in excellent condition, as verified by satisfied customers.

Fully UK-owned Company: The Big Phone Store

The Big Phone Store proudly operates as a UK-based company, with its country of ownership firmly established in the United Kingdom. Since its founding, The Big Phone Store has maintained its headquarters and operations within the UK, emphasising its commitment to the local market and customers. This UK-based ownership ensures that the company complies with local regulations, supports the local economy, and maintains a strong connection with its customer base throughout the country. In contrast, GiffGaff, another player in the UK market, is owned by Telefónica UK Limited, a subsidiary of the Spanish telecommunications giant Telefónica. The Big Phone Store takes pride in being a fully UK-owned business. To our knowledge, no other refurbisher in the UK can match our level of trust, extensive experience, and commitment to remaining privately owned.

Fully UK-owned Company: The Big Phone Store
In-House Customer Service Helpline with Excellent Service: The Big Phone Store - Giffgaff vs The Big Phone Store

In-House Customer Service Helpline with Excellent Service: The Big Phone Store

Our commitment lies in delivering maximum value to our customers through exceptional service, ensuring prompt issue resolution and seamless communication. This is why we offer a dedicated customer service helpline situated at our expansive refurbishment and recycling facility in Wolverhampton. Here, customers can expect friendly, expert guidance and hands-on support throughout their entire order or trade-in process.



Ability to Purchase in Person: The Big Phone Store

The Big Phone Store distinguishes itself by offering customers the opportunity for in-person purchases, enabling them to physically examine and test a diverse range of smartphones before making a purchase decision. This experience ensures that buyers can make well-informed choices based on direct interaction with the devices. In contrast, GiffGaff does not provide an in-person shopping option, limiting customers to online purchases only. This lack of a hands-on shopping experience may inconvenience those who prefer to personally evaluate a phone's features and feel before buying, making The Big Phone Store a more appealing choice for those seeking a hands-on approach to shopping.

Ability to Purchase in Person: The Big Phone Store - GiffGaff vs The Big Phone Store
Partners with Online Marketplaces and Network: GiffGaff

Partners with Online Marketplaces and Network: GiffGaff

Recently, several specialised online marketplaces for refurbished phones have emerged. Unlike The Big Phone Store, you will find GiffGaff on those sites, paying fees to price comparison websites. GiffGaff leverages O2's network to provide reliable 4G and upcoming 5G coverage to over 99% of the UK, ensuring a strong online presence. We also avoid excessive spending on TV or video advertising and exclusive brand deals. These cost-saving measures are crucial to our commitment to providing the highest quality refurbished phones at the most competitive prices. Our priority is to offer products that meet rigorous standards of quality while delivering significant cost savings to our customers.



Also Sells Brand-New Phones at Great Prices: The Big Phone Store

The Big Phone Store offers phones in an impressive array of SIX different conditions, ranging from “Poor” to “Brand New.” In addition to being a trusted seller of refurbished phones, customers can often discover substantial discounts on brand-new, sealed-in-box phones on our website. This is a service that, to our knowledge, GiffGaff does not currently provide.

Also Sells Brand-New Phones at Great Prices: The Big Phone Store
Wide Selection of Brands and Models of Phones: The Big Phone Store

Wide Selection of Brands and Models of Phones: The Big Phone Store

While The Big Phone Store prides itself on offering a diverse array of smartphones, including the latest models from brands like Apple, Samsung, Oppo, Sony Xperia, and Nokia, GiffGaff's selection is notably more restrained. GiffGaff's offerings are limited compared to the comprehensive variety available at The Big Phone Store. As a result, customers who prioritise access to the latest technology and a wide range of brands and models may find The Big Phone Store better suited to their needs. Click here to buy a refurbished phone.

Sell your phone with The Big Phone Store and receive fast delivery:

Sell your old phone directly to The Big Phone Store with our awesome three-step trade-in process.

1.Instant Quote:

Simply check out our Sell My Phone and search for your device, let us know what condition it’s in, and get an instant quote right before your eyes!

2.Free Shipping:

The Big Phone Store offers completely FREE shipping for your old phone when you send it to us! Find out more when you check out.

3.Fast Payment:

If your phone arrives with us in the correct condition, you could receive a payment for it on the very same day!

Sell your phone with The Big Phone Store and receive fast delivery:
The Big Phone Store's Unique Services (Updated 2024):

The Big Phone Store's Unique Services (Updated 2024):

Upgrade to 100% Battery Health with Our Battery Replacement Service:

The Big Phone Store is proud to offer an awesome service when you’re buying a refurbished phone. On selected models, we will replace the battery in your refurbished phone with a brand-new one, boosting your phone to 100% battery health and ensuring excellent battery life! Choose this add-on at checkout to ensure your refurbished phone reaches you with a fully healthy battery.

Original Branded Packaging:

Speaking of renewal, you can also choose for us to ship your refurbished phone in original branded packaging (subject to availability). Simply select the ‘Original Box’ add-on when you check out!

Hand-fitted Screen Protectors:

Say goodbye to bubbles under your screen protector. If you choose to add-on a screen protector, rear-glass protector or camera-lens protector to your refurbished phone purchase, our expert mobile phone technicians will hand-fit it to your device, guaranteeing a perfect finish every time.