Orders placed before 5pm will be shipped the same day (except during holidays). Usually, you can then expect to receive your package the next working day but we do ask that you allow 3 to 5 days before you call our customer service team, as delays can happen from time to time. Please note cannot deliver on Saturdays, Sundays, Bank holidays or any other Public Holiday and we will show the dispatch time and date on the product page which will be amended from time to time to account for holiday periods.