✨Our Batteries are 85%+ capacity (competitors offer 80%) ⭐Upgrades to a brand new battery also available✨

The Big Phone Store
Leading Refurb Experts Featured Nationwide

With over 25 yaears in consumer tech recycling, The Big Phone Store is one of the UK’s most knowledgeable sources on refurbished phones and sustainable technology. Featured by publications like Which? and MoneySavingExpert, our team offers unmatched insight into refurbished tech and the circular economy.


Here’s how we can support your stories and research:

  • In-depth analysis on refurbished phones, consumer tech, e-waste, and the circular economy.
  • Commentary on current trends in tech, sustainability, ESG issues, and greenwashing.
  • Expert perspectives on sustainability in the smartphone industry.
  • Business insights from our Founder and Managing Director.

Our specialists are quick to provide well-rounded, authoritative insights tailored to your needs.


Media Contacts

You can count on our experts to provide whatever you need for your story, whether it’s data, commentary, or expertise.



Steven Athwal

Steven Athwal, Founder and CEO

Steven has worked in the mobile phone industry for over 30 years and has a huge wealth of knowledge when it comes to sustainable tech, electronics recycling, and smartphones. He founded The Big Phone Store in 1999 and remains a fully hands-on leader at the company. He is always ready to respond to requests for information or insight into the refurbished smartphone market and regularly appears as an expert in top industry publications.

Rachel Gordon

Rachel Gordon, Recruitment & Wellbeing Manager

Rachel is a people-first recruitment professional who understands that putting together a great team goes beyond the interviews. As a hands-on personnel expert, Rachel takes responsibility for everything from team building and socials to ensuring everybody has what they need to thrive.

Ben Steele

Ben Steele, Digital Marketer & AI Content Developer

Ben Steele is our resident digital marketer and content creator. Since joining The Big Phone Store in 2021, he has successfully led the company’s TikTok account to over 7 million views (and counting)! As well as creating images and videos for social media, Ben is already a seasoned expert in generative AI, having worked with the technology as far back as 2020.

Holly Williams

Holly Williams, Content Writer

Holly Williams is a content writer who combines her lifelong passion for creativity and expression with her love of innovative technology. She excels at transforming complex creative ideas into engaging and accessible topics. Inspired by all areas of technology, Holly stays up-to-date with the latest advancements, ensuring her content is both current and captivating.

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Our Press

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