MusicMagpie vs The Big Phone Store
Which is better for buying and selling phones?
.png)
Both are trusted UK companies, but The Big Phone Store gives you more of what matters: better battery standards, more time to decide, better trade-in quotes and real support from phone specialists
Price comparison snapshot
| Model |  | MusicMagpie |
|---|---|---|
| iPhone 11 Pro 256GB | Cheapest £174.99
Save
£25.00 (13%) | Cheapest £199.99 |
| iPhone 13 256GB | Cheapest £284.99
Save
£35.00 (11%) | Cheapest £319.99 |
| iPhone 12 Pro 256GB | Cheapest £229.99
Save
£70.00 (23%) | Cheapest £299.99 |
| Galaxy S21 5G 256GB | Cheapest £219.99
Save
£25.00 (10%) | Cheapest £244.99 |
Correct as of: 14/08/2026
Quick Comparison
Why Choose The Big Phone Store?
85%+
Minimum battery health vs Music Magpies 80%
45 Days
to return your phone (vs 14 days)
12 Month
Warranty with 2 year, 5 year and lifetime options available
Locked-In Quote
We pay what we say on trade-ins
UK Store
Visit us in Wolverhampton
Buying Guide
What Features Matter? | The Big Phone Store | MusicMagpie |
|---|---|---|
MINIMUM BATTERY HEALTH More power for longer every day | 85%+ 100% on Like-new Phones | 80% |
PREMIUM BATTERY OPTIONS Get the best possible battery performance | 100% brand-new battery upgrades available | Select phones have new batteries available |
RETURNS PERIOD More time to make sure it's right | 45 days | 14 days |
WARRANTY Peace of mind that lasts | 12 month, 2 year, 5 year and lifetime warranty available | 12 month |
IN-PERSON SUPPORT Real people when you need them most | In-person Wolverhampton store and award-winning customer service | Timpson locations as third-party drop-offs |
Why it matters for you
A phone that dies by mid-afternoon isn't just annoying — it's missed calls, dead maps, no photos at your kid's match. The Big Phone Store fixes that with higher battery standards, more time to make sure it's right, and protection that lasts. Buy with confidence. Keep it for longer.
.png)
.png)
Trade-In Guide
Selling Your Old phone
What will affect your experience? | The Big Phone Store | MusicMagpie |
|---|---|---|
PHONE DESCRIPTIONS Are you getting a bespoke service? Or is your phone put into vague terms | Answer specific questions about your phone to get an accurate quote | Choose Excellent, Good or Poor |
QUOTE ACCURACY Get an accurate valuation from the start | Personalised quotes are based on your phones faults and features, so less downgrades | Phones are held to rigid category criteria |
PAYMENT TIMELINE Quick, secure payment | Same-day payment once your phone arrives with us | Payment after inspection, the phone must arrive before 2PM for same-day payments |
EXPERTISE The company you choose should be backed by years of knowledge and experience | 1999 | 2007 |
Why it matters for you
No one likes doing the maths on a trade-in and getting a lower number than promised. That's what happens with vague categories. Answer a few simple questions instead, and your quote reflects your actual phone. Fewer surprises, fewer downgrades, and a price that means what it says.
Review Analysis
What do Reviews say?
Nearly 1 in 10 MusicMagpie customers report having a 3★ or worse experience on Trustpilot, with 20k+ 1★ reviews as of August 2026
Review Summary
MusicMagpie is highly rated overall, but some customers report inconsistencies around device condition, delivery and battery descriptions. The Big Phone Store reduces that uncertainty with a higher minimum battery guarantee, longer returns and clearer customer-facing standards.
The Verdict
Why The Big Phone Store is the Right Choice
MusicMagpie is a well-known choice, but if you want more value, more protection and a clearer service whether you're buying or selling, The Big Phone Store is the better all-round experience.
-
Higher battery health
-
More time to deide
-
Longer warranty options
-
Clearer trade-in quotes
-
Award winning human support from phone specialists
Buy with confidence.
Sell with clarity.
.png)
Get more from every upgrade with The Big Phone Store.
Frequently asked question