Welcome

Welcome to The Big Phone Store, where technology meets sustainability. Established in 1999, we’ve been at the forefront of the refurbished phone industry, proudly being one of the first in the UK to sell refurbished phones. Our commitment to providing top-quality tech at unbeatable prices is matched only by our dedication to reducing electronic waste and protecting the environment.

Our work has earned us recognition from leading publications, including Which? and MoneySavingExpert (MSE), along with many other major publications, for our transparent and trustworthy services. Check out our Press Page for a closer look.

The Big Phone Store team stainding together in front of the office.

Our Team & Expertise

We are a team of over 50 passionate and highly motivated individuals who are committed to providing the best customer experience in the UK. From tech experts to customer care specialists, our in-house team handles everything with a hands-on approach. We pride ourselves on being consistent, efficient, and driven by a shared vision to bring you the very best in refurbished technology.

Environmentally Responsible from the Ground Up

At The Big Phone Store, we don’t just talk about sustainability – we live it every day. Our solar farm powers 85% of our operations, and we drive a fleet of electric cars to reduce our carbon footprint further. In fact, every aspect of our business is designed with the environment in mind:

  • Reusing packaging: We reuse any incoming packaging wherever possible.
  • Pre-owned office: Everything we use, including furniture, carpet tiles, plants, and machinery, has been sourced secondhand.
  • Eco-conscious tech: Our computers run on eco mode, and timers control all our lights to reduce energy usage.
  • Innovative waste solutions: We even operate a worm farm to handle our organic waste, reflecting our commitment to reducing our environmental impact.
Team members from The Big Phone Store promoting sustainability and environmental awareness.
free delivery next day delivery available
secure 2 year warrantyabove & beyond - extended warranty
free-return free returnsfor peace of mind, 30 days return policy
good-quality UK Spec stock90+ functionality tests performed
5 star servicecheck our 5 star rated online reviews
uk call centreready and willing to help with any enquires
price promiseyou won't find our products cheapear anywhere

Why Choose Us?

By choosing The Big Phone Store, you're making an environmentally friendly choice without sacrificing quality. We offer refurbished phones that are as good as new, at a fraction of the cost, while also helping reduce e-waste. With every phone you buy from us, you’re not just saving money—you’re also helping the planet.

Our Founder’s Story

Hi, I’m Steven Athwal, one of the founders of The Big Phone Store. Growing up in the ‘70s and '80s, I developed a deep appreciation for frugality and recycling, values that shaped both my personal life and our business. As mobile phones emerged during my late teens, I became fascinated by their potential and saw an opportunity to combine my love for technology with a commitment to sustainability.

That’s how The Big Phone Store was born. We believe in offering high-quality refurbished phones that not only save you money but also help protect the environment. Our mission is to make technology accessible to all while supporting sustainable practices.

The evolution of phones at The Big Phone Store, showcasing our journey in technology.

Customer Satisfaction is Our Priority

Our customers are at the heart of everything we do. Whether you’re trading in an old device or purchasing one of our expertly refurbished phones, we guarantee an easy, transparent process with no hidden fees. With our 5-star Trustpilot rating and a dedicated team, we’re committed to ensuring your complete satisfaction.

Thank you for choosing The Big Phone Store. Together, we’re making a difference—one phone at a time.

Our Head Quarters in Wolverhampton

Open to the Public, the home of refurbished phones in the UK

Opening Hours:

  • Monday:
  • Tuesday:
  • Wednesday:
  • Thursday:
  • Friday:
  • Saturday:
  • Sunday:
  • 9 am–5:30 pm
  • 9 am–5:30 pm
  • 9 am–5:30 pm
  • 9 am–5:30 pm
  • 9 am–5:30 pm
  • Closed
  • Closed

Please note: We are closed on bank holidays *

We have loads of FREE parking right outside our store

Unit 9, Wednesfield Business Park,
Waddens Brook Lane, Wolverhampton,
England
WV11 3SF
T: 01902 256 300
Made with ❤️ at The Big Phone Store.
SPS Technology Services Ltd registered in England and Wales 8014950
Acccepted payment methods including Visa, Mastercard, American Express, Google Pay, Apple Pay, PayPal, and Klarna.