Welcome
Welcome to The Big Phone Store, where technology meets sustainability. Established in 1999, we’ve been at the forefront of the refurbished phone industry, proudly being one of the first in the UK to sell refurbished phones. Our commitment to providing top-quality tech at unbeatable prices is matched only by our dedication to reducing electronic waste and protecting the environment.
Our work has earned us recognition from leading publications, including Which? and MoneySavingExpert (MSE), along with many other major publications, for our transparent and trustworthy services. Check out our Press Page for a closer look.
A World of Talent: Our Team
We are a team of over 50 passionate and highly motivated individuals dedicated to delivering the best customer experience in the UK. From tech experts to customer care specialists, our in-house team takes a hands-on approach to ensure consistency, efficiency, and excellence in refurbished technology.
We believe the best ideas come from diverse perspectives. Our team is a vibrant mix of people from all walks of life, and it’s this diversity that helps us grow together. A vibrant blend of individuals with unique experiences, backgrounds, and viewpoints fuels our creativity, challenges our thinking, and strengthens our ability to innovate. By embracing and celebrating these differences, we create an inclusive environment where everyone feels valued and empowered to contribute.
The flags and map aren’t just for decoration—they showcase the incredible mix of people who make up our team. Each one represents where our staff comes from, showing that our strength lies in our diversity and shared passion.

Green Environmental Policy - Our Promise To You
At The Big Phone Store, sustainability isn’t just a goal – it’s in every choice we make. From how we power our business to what we provide our staff, we’re committed to reducing our environmental footprint and encouraging our customers and partners to do the same. Here’s how we’re making a difference:
- Renewable Energy: 85% of our operations are solar-powered, with a goal of 100% by Christmas. Our computers run in eco mode.
- Resource Efficiency: We minimise water and energy use with smart fixtures, organic waste management, and LED lighting.
- Sustainable Packaging: We reuse incoming packaging and are enhancing the sustainability of our trade-in process.
- Eco-Friendly Practices: From secondhand furniture to vegetarian staff celebrations, we prioritise sustainability in everything we do.
Our promise: We’ll keep improving and advocating for a greener future, and we invite you – our customers and business partners – to adopt eco-friendly practices alongside us.
Why Choose Us?
By choosing The Big Phone Store, you're making an environmentally friendly choice without sacrificing quality. We offer refurbished phones that are as good as new, at a fraction of the cost, while also helping reduce e-waste. With every phone you buy from us, you’re not just saving money—you’re also helping the planet.
Customer Satisfaction is Our Priority
Our customers are at the heart of everything we do. Whether you’re trading in an old device or purchasing one of our expertly refurbished phones, we guarantee an easy, transparent process with no hidden fees. With our 5-star Trustpilot rating and a dedicated team, we’re committed to ensuring your complete satisfaction.
Thank you for choosing The Big Phone Store. Together, we’re making a difference—one phone at a time.
Our Founder’s Story
Hi, I’m Steven Athwal, one of the founders of The Big Phone Store. Growing up in the ‘70s and '80s, I developed a deep appreciation for frugality and recycling, values that shaped both my personal life and our business. As mobile phones emerged during my late teens, I became fascinated by their potential and saw an opportunity to combine my love for technology with a commitment to sustainability.
That’s how The Big Phone Store was born. We believe in offering high-quality refurbished phones that not only save you money but also help protect the environment. Our mission is to make technology accessible to all while supporting sustainable practices.

Our Head Quarters in Wolverhampton
Open to the Public, the home of refurbished phones in the UK, with plenty of FREE parking available right outside our store
Opening Hours:
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday:
- Sunday:
- 9 am–5:30 pm
- 9 am–5:30 pm
- 9 am–5:30 pm
- 9 am–5:30 pm
- 9 am–5:30 pm
- Closed
- Closed
Please note: We are closed on bank holidays *
More Than Just a Team
At The Big Phone Store, we believe that what truly matters is the ability to do a job well. We welcome talent from all walks of life, valuing individuals for their passion, skills, and drive to contribute to a forward-thinking team. Background, ethnicity, gender, age, or personal beliefs have no bearing here—what matters is what you bring to the table.
We’re proud to have a diverse group of individuals working together towards shared goals. Diversity brings fresh ideas, new perspectives, and fosters an inclusive environment where everyone can thrive. At The Big Phone Store, it’s not about where you’re from—it’s about how you can make a difference.
