New, Used, Refurbished Laptops

What Are Refurbished Laptops?

The Big Phone Store is proud to sell quality refurbished laptops.

Refurbished laptops are second hand devices which have had an owner and aren’t brand new but have been tested, cleaned and repaired before being sold to you at a lower price than brand new.

We sell many different refurbished and second hand laptops, from lightweight and portable devices that are great for watching movies or working on the go to more powerful laptops that are good for gaming. The specs of the laptop are listed on the product page so you can quickly look at the RAM that the laptop has as well as the screen size, the design, and the brand that has manufactured it.

We also sell different laptop brands. At The Big Phone Store, you’ll find leading laptop brands such as HP, Acer, Lenovo, and more as we work to bring you the best quality devices at the best prices.

There are refurbished laptops that fit every budget or need. Whether you need an affordable replacement or you’re looking for a full upgrade, we can find the best laptop for you. So take a look at our product listings and find something you like.

How Much Do Refurbished Laptops Cost?

The Big Phone Store sells refurbished laptops for all budgets, so if you’ve got a tight budget or want to spend a bit more to treat yourself or your family, then we have a laptop at the best price point.

The price of a refurbished laptop changes depending on the specs of the laptop, the make, the model, the year it was released as well as the cosmetic quality or condition of the device.

The cosmetic quality of the refurbished laptop can also affect its price. A laptop in like new or very good condition will be more expensive than those that are in fair or good condition. If you want to save money and don’t mind a few blemishes on your device, then choose the laptop in a lower cosmetic condition.

All of our refurbished laptop product listings will tell you this information and so you can easily make a decision about the laptop you want to buy from The Big Phone Store.

Cosmetic Quality

While all of the refurbished laptops sold by The Big Phone Store are tested, cleaned, repaired and do work, there may be a difference in their cosmetic quality.

We give each refurbished product on our website and in our retail stores a cosmetic grade. Cosmetic grades let you see, at a glance, what the cosmetic quality of the device will be. So, if you want a device that looks brand new or you don’t mind getting a device that has a few scratches, you can choose that and know what to expect just by looking at the cosmetic grades.

At the top end of the scale, there is like new. A pristine or like new refurbished laptop will have no marks or blemishes and will look brand new. It will show no signs of wear or use and you may not be able to tell the difference when you compare it to another laptop that has just come out of the box.

We also sell very good refurbished laptops which may display some marks or blemishes. There may only be a few marks on the devices and you may not be able to notice them unless you look very closely.

Refurbished laptops in good or fair cosmetic condition may show more signs of wear and use. They may have marks and scratches that you can see without looking very closely.

Laptops that are like new or pristine cosmetic quality will cost more money than those that are in very good, good, or fair condition.


All refurbished laptops sold by The Big Phone Store come with a warranty.

This warranty will allow you to return the product to us if there has been a fault with the hardware or your laptop isn’t working properly. You can return your refurbished laptop to The Big Phone Store for a replacement or for a refund if no replacement device is available.

Refurbished laptops come with a warranty between 12 months and three months, depending on their cosmetic quality. This information will be displayed on the product listing of the laptop.

To find out more about The Big Phone Store warranty policy, read this.

Free Shipping

The Big Phone Store is very happy to offer free shipping on the refurbished products that we sell. Get your refurbished laptop delivered at no extra cost.

Free shipping is available to you if you live in the UK (may not be available if you live in the Scottish Highlands or the Channel Islands). Your laptop will be delivered by Royal Mail and may take between two to five days to arrive.

If you don’t live in the UK, then your laptop will be delivered by UPS International. You may have to pay shipping with prices being worked out by the weight of the delivery and your location.

To find out more about The Big Phone Store shipping, read this.


How Are Refurbished Laptops Tested?

The Big Phone Store tests all parts of our refurbished laptops. We will look at the screen, the battery, the speakers, the keyboard, the operating system and more to make sure that it works properly.

If repairs are needed, these will be done by our trained and qualified team.

The quality of our devices is important to us and we want you to be happy with everything you buy.

How Often Are New Refurbished Laptops Added?

Refurbished laptops are one of the most popular products that we sell at The Big Phone Store which means that they often sell out very quickly.

We do try to add new stock as often as we can, giving you a great range of refurbished laptops to choose from.

To find out more about when we have added new stock, please like The Big Phone Store on Facebook.

Why people love us.

We value the opinions of all of our customers, and we're sure that you do too! If you're still unsure about buying the Laptops you want, take a look at the reviews our customers have left for us.

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