- Refurbished Phones
Refurbished Phones
Unbeatable Deals on the Refurbished Phones & Used Mobiles. 12 Month Warranty 🚚 Free Delivery ✅ Certified & Tested. ✌️85% minimum battery health better than competitors' 80% average.
Overview
Refurbished Phones: Premium Tech, Fairer Prices
A refurbished phone gives you the same flagship experience - fast performance, sharp cameras, all‑day battery - without the flagship price. Our refurbished phones cost up to 75% less than brand‑new models, yet every one is fully tested, certified, and backed by a UK warranty.
Since 1999, we’ve helped thousands of people across the UK save money and cut e‑waste by giving pre‑owned phones a second life. The result? A smarter way to buy a phone that’s good for your pocket and the planet.
Explore Refurbished Phones by Price
Choose the budget that works for you. All devices include our standard checks and warranty.
Under £100 - Basic smartphones & older flagships
£100 - £200 - Reliable everyday phones
£200 - £300 - Strong mid‑range performance
£300 - £400 - Premium features for less
£400 - £500 - Nearly‑new condition on recent models
Shop Refurbished Phones by Brand
We stock the UK’s most trusted smartphone brands - every device professionally refurbished in‑house.
Brand | Key Models Available | Why It’s Popular |
iPhone 11 to iPhone 17 Pro Max, SE | iOS ecosystem, long software support, strong resale value | |
Galaxy S22 - S26, A‑series, Z Flip/Fold | Brilliant AMOLED screens, excellent cameras, wide choice | |
Pixel 6 - Pixel 10 Pro | Clean Android, AI features, top‑tier photography | |
Refurbished Xiaomi / Redmi | Mi 12 - 14, Note series | Incredible value, large batteries, fast charging |
P40 Pro, Mate 40 Pro | Fantastic Leica cameras (where Google services not needed) | |
Refurbished Nokia & Others | G‑series, X‑series, classic feature phones | Durability, clean OS, simple options |
What Is a Refurbished Phone?
A refurbished phone is a pre‑owned mobile device that has been professionally inspected, tested, cleaned, and restored to meet strict quality standards - and sold with a warranty.
It’s not just a second‑hand phone. It’s a device that’s been through a full technical check, with any failing parts replaced, offering you the peace of mind of a new device at a fraction of the price.
Where Do Refurbished Phones Come From?
Phones returned under the 14‑day cooling‑off period
Trade‑ins when someone upgrades to a newer model
Unwanted gifts or open‑box stock
Ex‑display phones with minimal use
Whatever the source, every device is reborn as a certified refurbished phone only after passing our 90‑point test.
The Big Phone Store Refurbishment Process: 90‑Point Quality Check
Every refurbished phone we sell undergoes a rigorous technical inspection in our UK‑based facility. Here’s what happens:
Full diagnostic run - battery health, screen, touch, sensors, cameras, speakers, microphones, and all ports are tested.
Connectivity verification - Wi‑Fi, Bluetooth, 5G/4G, NFC, and GPS performance confirmed.
Battery health assessment - we measure capacity and charging cycles. Any battery below 85% is replaced (minimum 85%, 90% on Like New).
Cosmetic grading - frame, screen, and back inspected under bright light to assign a consistent grade: Like New, Pristine, Very Good, or Good.
Data sanitisation - complete secure wipe, factory reset, and IMEI check against global blocklists using PhoneCheck and CheckMEND.
Final quality sign‑off - device functionality re‑checked, cleaned, and packed with eco‑friendly materials.
All work is done by our specialist technicians in Wolverhampton, UK. You get a device that looks clean, works perfectly, and is ready to use.
Refurbished Phone Condition Grades Explained
All our phones work flawlessly. The grade only describes the exterior. No matter which you choose, the 90‑point check and warranty stay the same.
Grade | What You’ll See | Best For |
Brand New | Sealed box, unused, full manufacturer warranty | Absolute peace of mind |
Like New | No visible marks, 90%+ battery, highest refurbished grade | Buyers who want the closest experience to new |
Pristine | Almost perfect, maybe a tiny micro‑mark under close light | Excellent value with near‑perfect looks |
Very Good | Light scratches or signs of use, best value for money | Most popular grade - smart savings |
Good | Noticeable wear but fully functional | Pure reliability at the lowest price |
New to refurbished? Start with Like New or Pristine - you won’t be disappointed.
Refurbished Phone Myths vs Reality
Myth | The Reality |
“Refurbished means broken or faulty” | Every device is tested to work like new. Any part that fails is replaced before sale. |
“Battery life will be terrible” | We guarantee minimum 85% battery health on all phones - often higher than competitors’ 80% promises. On Like New it’s 90%. |
“Refurbished phones aren’t reliable” | Our phones pass stricter testing than many brand‑new models. Each one is security‑checked, data‑wiped, and fully functional. |
“You don’t get a warranty” | We include a 12‑month warranty as standard, upgradable to 2 years, 5 years, or even lifetime. |
“They’re just old, unwanted junk” | Thousands of customers rate us 4.8 stars on Trustpilot - they love the quality and the savings. |
Why Buy a Refurbished Phone from The Big Phone Store?
1. Experience Since 1999
We’ve been in the mobile phone business for over 25 years. Our team knows what a quality device should deliver.
2. 90‑Point Certified Testing
Our multi‑stage process checks every function from battery to biometrics. If it doesn’t pass, it doesn’t go on sale.
3. 12‑Month Warranty (Extendable)
Every refurbished phone comes with a full 12‑month guarantee covering technical faults. Add another year, five years, or lifetime cover at checkout for total peace of mind.
4. Free UK Delivery
Orders over £30 ship free (standard 3‑5 days). Spend £150+ for free next‑day delivery. Order by 4pm Mon‑Fri or 11am Sat for same‑day dispatch.
5. 4.8‑Star Trustpilot Rating
Thousands of customers trust us for high‑quality refurbished tech. Read their reviews - we let the feedback speak for itself.
6. Eco‑Friendly Choice
Choosing a refurbished phone reduces e‑waste, saves raw materials, and avoids the carbon emissions of manufacturing a new device. One refurbished smartphone can prevent around 50-60 kg of CO₂e.
Refurbished Phone vs New Phone: Which Should You Pick?
Aspect | New Phone | Refurbished Phone (The Big Phone Store) |
Price | Full retail, often £500-£1,000+ | Up to 75% cheaper, same model |
Battery | 100% fresh | 85‑100% depending on grade/upgrade option |
Warranty | Manufacturer 1‑2 years | 12 months (extendable to lifetime) |
Condition | Pristine, sealed | Cosmetic grades available, all fully tested |
Environmental Impact | Higher carbon footprint, new materials mined | Extends product lifespan, reduces waste |
Risk | Minimal | Virtually none - tested, warrantied, returnable |
If you want the unboxed, untouched aesthetic, choose new. If you want flagship performance at a fraction of the cost with a lighter environmental footprint, refurbished is the clear winner.
What’s in the Box?
Every refurbished phone delivery includes:
Your fully tested refurbished phone
USB charging cable
SIM removal tool
Microfibre cleaning pouch
Eco‑friendly, secure packaging
Need a case, plug, screen protector, or headphones? Add them to your order at checkout - we’ve got a full range of mobile accessories.
How to Order a Refurbished Phone
Choose your phone - browse by brand, price, or condition.
Add to basket - select the grade and any optional extras (battery upgrade, extended warranty, accessories).
Pay your way - we accept all major cards, Klarna, PayPal, and more.
Receive your order - free delivery with tracking.
Enjoy with confidence - 45‑day returns and our warranty have you covered.
Ready to Sell Your Old Phone? Trade It In.
Got a device gathering dust? Turn it into cash or credit toward your next refurbished phone.
We accept all models, any condition - even cracked or faulty.
Instant valuation with free tracked postage.
Price guaranteed subject to our honesty policy.
Money sent the same day we approve the device.
Visit our Trade‑In page to get started - it only takes a few clicks.
Trusted by Thousands - Our Customers Say It Better
We’ve earned a 4.8‑star rating on our website and a strong Trustpilot reputation. Here’s what real customers tell us:
“Phone arrived in perfect condition, looked brand new. Saved a fortune. Wouldn’t hesitate to recommend.”
“Excellent customer service when I had questions. The phone works flawlessly.”
“Second purchase from The Big Phone Store - quality you can rely on.”
Ready to find your perfect refurbished phone? Shop our full range now, with confidence. 12‑month warranty, free delivery, and expert UK support come as standard.
Customer Reviews
We value the opinions of all of our customers, and we're sure that you do too! If you're still unsure about buying the Refurbished Phones you want, take a look at the reviews our customers have left for us.
4.9/5
Based on 2950 customer
reviews
T
Tracy
5 months ago
Got my refurbished phone gang busting ast week! It looks and works like it’s brand new. Super speedy and the battery life is amazing. Shipping was quick too. I'm really happy with my purchase.
Value for money
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Michael
5 months ago
Love my new phone! It looks like new and runs super fast. I couldn't believe how good the price was for such a quality phone. It even came unlocked, which was perfect since I'm switching carriers. The team was really nice when I asked a question over the phone. Very happy!
Value for money
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Recycled packaging
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Alistair
5 months ago
I'm thrilled with my purchase! The iPhone looks just like new and works perfectly. I was looking for a powerful phone at a fair price, and I found it here. The buying process was easy and trouble-free. Truly a great way to save money and get a fantastic device!
Value for money
Overall performance
Phone condition
Battery
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Recycled packaging
Frequently Asked Questions
A pre-owned phone sold again at a lower price.
Condition ranges from almost new to well-used.
Sold by trusted retailers like The Big Phone Store.
Saves money and keeps tech in use for longer.
New: Never used, straight from the manufacturer, full warranty.
Refurbished: Pre-owned, fully tested, repaired where needed, restored to full working order.
Often includes replaced parts (like batteries or screens) and a 12-month warranty.
Your safest bet is a dedicated UK refurb retailer rather than private marketplaces. Specialists provide testing, warranty, returns, and high quality. The Big Phone Store is a long-standing UK refurb specialist with broad device coverage and helpful after-sales care.
When buying a second-hand device or refurbished mobile phone, it’s important to check key details like the condition, storage capacity, network compatibility, and overall device quality.
At The Big Phone Store, every phone is fully tested, securely data-wiped, and clearly graded, so you know exactly what you’re getting. Each product page includes all the information you need - from cosmetic condition to warranty cover - giving you complete confidence & great peace of mind when shopping for your next refurbished device.
Choose a UK specialist that clearly explains testing, grading and after-sales support. The Big Phone Store offers expert-checked SIM-Free & Unlocked devices, transparent condition grades, UK consumer protections, and competitive budget across Apple iPhone, Samsung, Google, and more - making it one of the best places to buy refurbished phones in the UK.
Look for: transparent grading photos/descriptions, clear warranty and returns, UK-based support, secure payment options, and consistent stock across top brands like Apple iPhone, Samsung, Google & other devices. The Big Phone Store ticks these boxes while keeping prices sharp and quality standards high.
Not always. At The Big Phone Store, every phone is tested, and any battery below standard is replaced. All devices come with at least 85% battery health guaranteed.
Refurbished mobile phones are cheaper than new ones because they are pre-owned devices that have been returned, repaired or restored to working condition. They often replace components such as batteries or screens and undergo thorough testing to meet quality standards.
At The Big Phone Store, we price all our refurbished products to give you the best value possible! Reconditioned phones are a cost-effective option for consumers who want quality devices at a lower price, saving them money while still having functionality.
Yes - performance is close to new for less money.
Fully tested and restored, making them reliable.
Better for the environment by reducing e-waste.