Repairs and Physical Damage
Physical damage — what's covered and what isn't
Physical damage (cracked screen, cracked back glass, dents, bends, impact marks) isn't covered under warranty. The Warranty Policy covers internal faults that develop during normal use — not accidental damage or cosmetic wear.
Not covered under warranty:
Cracked or shattered screen glass
Cracked or broken back glass
Dents, bends, or frame damage
Any liquid damage — including brief contact with water, moisture, or other liquids
Normal wear and tear: light scratches, scuffs, marks
Screen burn
Covered under warranty:
Faults that develop during normal use — a speaker that stops working, charging failure, camera faults, power issues, touch not responding without physical cause
To start a warranty claim, email [email protected] with photos of:
The front of the device (screen on and screen off)
The back of the device with your case removed
Your current charging cable and plug
We'll review and advise on next steps. Or visit our help page.
Cracked screen — your repair options
Physical damage isn't covered by warranty, but we can still repair it. Whether you need a re-glass or a full screen replacement depends on the damage.
Re-glassing (glass-only repair)
If your outer glass is cracked but the display underneath is still working — image is clear, touch is fully responsive, no colour issues — re-glassing may be an option. This replaces only the cracked outer glass and re-laminates it to the original display. You keep your original screen quality, with no "unable to verify" messages that sometimes come with full screen replacements.
Re-glassing isn't always the right call. We run a suitability check first, and if the display underneath has any faults, we'll recommend a full replacement instead. We only re-glass when we're confident the result will last.
Full screen replacement
Where the display itself is damaged — image faults, patchy touch, OLED burn, or deep impact damage — a full screen assembly replacement is the safer repair. We use premium OLED screens that match the original specification.
To get a repair quote
Email [email protected] with clear photos of the damage. We'll confirm which repair is appropriate and give you a cost before anything is booked.
Cracked back glass
Back glass replacement is carried out in-house. It's a paid repair and isn't covered under warranty. Send clear photos of the damage and we'll quote you.
Email [email protected] or visit our help page.
Liquid damage — act fast
Liquid damage isn't covered under warranty. If your phone has been exposed to water or any liquid, act immediately:
Turn it off straight away — don't try to use it
Don't attempt to charge it
Don't press buttons or try to dry it with heat
Remove your SIM card if you can
The faster it reaches us, the more we can do. We can carry out a non-board-level deep clean for liquid-exposed devices, which can recover a phone that hasn't had component-level damage. Send it in as soon as possible with a description of what happened.
This is a paid service. Email [email protected] to get the process started, or visit our help page.
Not sure if it's damage or a fault?
If you're not certain whether your issue is physical damage or a developing fault, send us a few clear photos and a short description of what's happening. We'll tell you quickly which route applies — warranty repair, paid repair, or something else entirely.
Photos to send:
Front of the device (screen on and off)
Back of the device (case removed)
Any specific area of concern in good light
Email [email protected] or visit our help page.
Out-of-warranty repairs — what to expect
If your device comes back as not covered under warranty after inspection, we'll give you a repair quote before doing any work. We won't carry out any repair work without your approval first!