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Consumer Comparison
The Big Phone Store vs Reboxed
Why The Big Phone Store Offers the Best Refurbished Phone Deals
Price Comparison Snapshot
| Model |  | Reboxed | iOutlet | MusicMagpie |
|---|---|---|---|---|
| Galaxy A23 5G 128GB | Cheapest £129.99
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£79.01 (38%) | Cheapest £209.00 | Cheapest — | Cheapest — |
| Galaxy A54 5G 128GB | Cheapest £179.99
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£27.11 (13%) | Cheapest £207.10 | Cheapest — | Cheapest — |
| iPhone 16 Plus 128GB | Cheapest £579.99
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£20.00 (3%) | Cheapest — | Cheapest £599.99 | Cheapest — |
Correct as of: 20/08/2026
The Big Phone Store has been working with used and refurbished phones since 1999. Reboxed is a much newer company, incorporated in 2019. Age alone does not make one refurbisher better than another, but what it can show is how long a business has had to refine its testing, grading, delivery, repair and aftercare processes across thousands of different problems and device generations.
Introduction
How is The Big Phone Store Better Than Reboxed?
What matters | The Big Phone Store | Reboxed | What it means for you |
|---|---|---|---|
Established | Since 1999 | Incorporated in 2019 | A longer operational record matters most when unusual faults, delivery problems or warranty claims need resolving |
Standard battery guarantee | At least 85% | At least 80% | TBPS gives every standard device more battery-health headroom from the day it arrives |
Device testing | Published 90-point check | Core TechCheck page publishes a 70-point check | Test totals are not directly comparable, but both should be considered alongside the guarantees and support behind them |
Returns | Up to 45 days, subject to the published notification process | 30 days | TBPS gives you more time to decide whether the phone is right for you |
Standard warranty | 12 months | 12 months | Both provide meaningful first-year protection |
Longer warranty options | 24 months, five years or lifetime options available | Optional 24-month warranty and battery plan | TBPS offers more choice for customers planning to keep their phone for several years |
Customer support | Telephone, email and a physical Wolverhampton store | Online support and contact form | Being able to speak to someone directly can matter when an order is missing or a fault needs explaining |
Figures correct as of July/2026
Customer support: fine until it isn't
Reboxed runs on one inbox, 10am to 5pm, Monday to Friday. If you send a follow-up before they reply, your case gets pushed to the back of the queue. That's not us being harsh — it's their own stated policy.
But phones don't break during office hours. A £500 handset that never turns up. A parcel sent to the wrong address. A device you need for work tomorrow morning. None of that waits nicely.
Reboxed's own review data backs this up. Delayed responses. Delivery problems that drag on unresolved. The positive comments mention individual staff who went out of their way, which tells you the good outcomes happen despite the system, not because of it.
We built ours the other way round. Pick up the phone and a real person answers. Walk into our Wolverhampton store and talk to someone face to face. Email us and hear back the same working day, almost every time. We respond faster to get you back on track when things don't go to plan, because we understand that your phone acts as your connection to your friends, family, work and the world.
Choose Reboxed if:
Reboxed may be right for you when:
It has the exact model and colour you want.
Its like-for-like price is substantially lower.
You prefer its packaging and online experience.
You are comfortable with online-only support.
A fair comparison should not tell you to ignore a meaningfully better price.
Just make sure you compare the same model, storage, condition and battery option.
Choose The Big Phone Store if:
The Big Phone Store is likely to suit you better when you value:
A higher minimum battery guarantee.
More time to return the phone.
Telephone and in-person support.
Longer warranty options.
A higher customer rating.
A much smaller proportion of one-star reviews.
A retailer with a longer history of handling refurbished-phone faults and returns.
99.8%
of our customer queries answered the same working day
27 years
working locally in Wolverhampton
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Make the Smart Choice
A refurbished phone should not only look good when it arrives. The company behind it should be on hand to help when the parcel is delayed, the battery disappoints or the phone develops a fault.
That is where The Big Phone Store has the clearer advantage.