Conditions
What do the conditions mean?
There's no standardised condition system across the refurbished industry — descriptions vary from seller to seller, which makes comparing phones confusing. Below is exactly what each condition means when you buy from us. We believe we have the best condition devices on the market, and we grade strictly, so what you receive matches what you expect.
Every device across all conditions has been fully tested, data wiped, sanitised, and comes with a 12-month warranty as standard.
Like New
Best for gifting
No cosmetic marks — looks essentially new
Minimum battery health: 100%
90+ point quality check, fully working
Data wiped and sanitised
May come in original packaging (not guaranteed)
12-month warranty
Pristine
Best value
Very light signs of use — most of the phone looks spot-on
Minimum battery health: 85%
90+ point quality check, fully working
Data wiped and sanitised
12-month warranty
Very Good
Best all-rounder
Light signs of use
Any marks on the screen are usually hard to notice with the screen on
Minimum battery health: 85%
90+ point quality check, fully working
Data wiped and sanitised
12-month warranty
Good
Budget friendly
Medium signs of use — cosmetic marks are expected
Minimum battery health: 85%
90+ point quality check, fully working
Data wiped and sanitised
12-month warranty
Buying refurbished for the first time?
Like New or Pristine gives you the best first experience. Very Good is a strong all-rounder if you want a lower price without compromising on function. Good is the right call if condition doesn't matter to you and you want the best value on the spec.
"The condition of my device looks wrong"
There's no standardised condition system in the refurbished industry — which is part of the problem. We grade strictly, but cosmetic assessment always involves some judgement. Here's what each condition should look like in practice:
Like New — should look essentially mint, no visible marks
Pristine — may have tiny, barely noticeable signs of use
Very Good — light marks, usually only visible with the screen off
Good — marks are visible and expected
If your device doesn't match the condition you bought, here's what to do:
Take a few clear photos in good light — screen off, back, and sides
Contact our support team and we'll sort it
Visit our help page or email us at [email protected]
"My screen protector or back protector is missing"
We fit a thin hydrogel protector to every device. It's designed to be nearly invisible, so most customers assume it isn't there — in most cases, it is.
How to check (30 seconds)
Hold the phone under a bright light and tilt it — look at the screen edges and back for a faint outline
Run your fingernail lightly along the edge of the screen or back — you'll usually feel a small step where the film ends
Check around the camera cut-out on the back — the film edge is often easiest to spot there
If you still can't find it
Don't try to peel anything off to check — hydrogel lifts if you pick at the edge and won't re-adhere cleanly.
Send us your order number and a couple of photos (screen off and back, in good light) and we'll confirm it for you.
Visit our help page or email [email protected]