Welcome To The Big Phone Store
Established in 1999, we’ve been at the forefront of the refurbished phone industry, proudly being one of the first in the UK to sell refurbished phones. Every phone we sell is tested, graded and refurbished here by our own staff. We don’t list stock from third-party sellers and we don’t sub-contract the refurb work.
Our work has earned us recognition from leading publications, including Which? and MoneySavingExpert (MSE) , along with many other major publications, for our transparent and trustworthy services. Check out our press page for a closer look.
Our Headquarters in Wolverhampton
Open to the public, with plenty of FREE parking right outside the store.
Opening Hours
- Monday:
- Tuesday:
- Wednesday:
- Thursday:
- Friday:
- Saturday:
- Sunday:
- 9 am–5:30 pm
- 9 am–5:30 pm
- 9 am–5:30 pm
- 9 am–5:30 pm
- 9 am–5:30 pm
- Closed
- Closed
Please note: We are closed on bank holidays
What Happens Under One Roof
Buying, testing, grading, photographing, repairing, packing, despatch, customer service, warranty claims and trade-ins all happen in the same building in Wolverhampton. None of it is outsourced.
That’s the practical difference between us and a marketplace. On a marketplace, the phone you order was graded by whichever third-party seller listed it, and “Good” means whatever that seller decided it means. Here, one team applies one standard to everything on the site, and you can see example photos of it before you buy.
More Than Just a Team
At The Big Phone Store, we believe that what truly matters is the ability to do a job well. We welcome talent from all walks of life, valuing individuals for their passion, skills, and drive to contribute to a forward-thinking team. Background, ethnicity, gender, age, or personal beliefs have no bearing here—what matters is what you bring to the table.
We’re proud to have a diverse group of individuals working together towards shared goals. Diversity brings fresh ideas, new perspectives, and fosters an inclusive environment where everyone can thrive. At The Big Phone Store, it’s not about where you’re from—it’s about how you can make a difference.
How We Handle Customer Service
We won the Best Customer Service award at the Mobile News Awards 2026, up against EE, Lebara and Fonehouse. Calls are answered in 30 seconds on average, messages get a reply within 2 hours, and our customer satisfaction score sits at 96.14%.
If something isn't right, you have 30 days to tell us and a further 15 days to send the phone back. You can read what people say about us on Trustpilot.
Why Choose Us?
Every refurbished phone goes through a 90+ point check with Phonecheck before it reaches you, and nothing leaves us with less than 85% battery health.
If you'd rather see a phone before you buy it, our shop is open to the public, Monday to Friday.
Green Environmental Policy - Our Promise To You
From how we power our business to what we provide our staff, we’re committed to reducing our environmental footprint and encouraging our customers and partners to do the same. Here’s how we’re making a difference:
- Renewable Energy: Currently 85% of our operations are solar-powered, we are striving for 100%.
- Resource Efficiency: We minimise water and energy use with smart fixtures, organic waste management, LED lighting, and eco mode for PCs.
- Sustainable Packaging: We reuse the packaging our stock arrives in, and we're working on doing the same across our trade-in process.
- Eco-Friendly Practices: From secondhand furniture to vegetarian staff celebrations, we prioritise sustainability in everything we do.
Our promise: We'll keep improving on this, and we'd encourage our customers and business partners to do the same.
Our Founder’s Story
Hi, I’m Steven Athwal , one of the founders of The Big Phone Store. Growing up in the ‘70s and '80s, I developed a deep appreciation for frugality and recycling, values that shaped both my personal life and our business. As mobile phones emerged during my late teens, I became fascinated by their potential and saw an opportunity to combine my love for technology with a commitment to sustainability.
That’s how The Big Phone Store started, in 1999. We were one of the first businesses in the UK selling refurbished phones, back when most people had never heard the word. We still run it the same way: everything done by our own staff, in our own building, in Wolverhampton.
A World of Talent: Our Team
We are a team of over 50 passionate and highly motivated individuals dedicated to delivering the best customer experience in the UK. From tech experts to customer care specialists, our in-house team takes a hands-on approach to ensure consistency, efficiency, and excellence in refurbished technology.
We believe the best ideas come from diverse perspectives. Our team is a vibrant mix of people from all walks of life, and it’s this diversity that helps us grow together. A vibrant blend of individuals with unique experiences, backgrounds, and viewpoints fuels our creativity, challenges our thinking, and strengthens our ability to innovate. By embracing and celebrating these differences, we create an inclusive environment where everyone feels valued and empowered to contribute.
The flags and map aren’t just for decoration—they showcase the incredible mix of people who make up our team. Each one represents where our staff comes from, showing that our strength lies in our diversity and shared passion.
