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Frequently Asked Questions (FAQ)

How does it work?

Why should I use The Big Phone Store?

Is it “safe”?

How long do payments take?

How can I receive my money?

Do you change your offer?

How long is your offer valid for?

What if I'm not happy with an offer?

My offer has been revised - why?

I haven't been paid. What do I do?

How do I send my item to you?

Are my items insured?

How many devices can I include in one freepost pack?

How long does shipping take?

What should I send with my device?

Do I have to send accessories in with my phone?

How do I remove my iCloud/Google/Samsung/Huawei account?

What sort of things do you buy?

What if my item isn't listed on your site?

My item is broken. Will you still buy it?