💸 Instant Payout – Get quick payment straight to your bank or PayPal.
🌍 Sustainable Trade-In – Reduce e-waste by responsibly recycling your HMD phone.
🔥 Competitive Offers – We monitor the market daily to give you the best possible price.
📦 Free, Insured Postage – Every trade-in includes fully tracked shipping for peace of mind.
To start selling your HMD phone, identify your model. You can find this in the device settings or on the original packaging. If you're unsure, visit the HMD website or contact our team for guidance. Selecting the correct model ensures a smooth trade-in process.
Use our search bar or navigation menu to find your HMD model.
Select the condition and storage capacity to receive an instant valuation.
💡 Quick Tip: Even faulty or damaged phones may still hold value—just tell us the condition!
Once you accept the quote, we’ll send you a Free Welcome Pack, including:
Pre-Paid Postage Bag – Secure, easy-to-use packaging.
Step-by-Step Instructions – A simple guide on how to send your phone.
Prefer a different option? Drop your phone off at your local post office using the QR code we’ll provide.
After we receive and inspect your device, we process payment the same day. Choose from:
Bank Transfer – Direct deposit into your account.
PayPal – Quick and secure online payment.
Store Credit – Put the value of your old phone towards a new device.
Before sending in your device, follow these steps:
✔ Remove SIM and SD Cards – Take out any personal storage.
✔ Backup Your Data – Save important files elsewhere.
✔ Factory Reset – Erase all personal data for security.
✔ Remove Accessories – Take off cases, chargers, or add-ons.
✔ Give It a Quick Clean – A simple wipe helps improve presentation.
Yes! We accept broken or faulty HMD phones as long as they are not beyond repair. Devices with cracked screens, faulty batteries, or other physical issues are all eligible for trade-in.
Even if your phone is no longer functional, we may still be able to salvage parts or recycle it responsibly. For more, check out our Sell My Broken Phone page.
We accept a range of HMD phones, including:
Visit our trade-in page for our full device list.
💯 Trusted Experts – Nearly 30 years in the mobile trade-in business.
📈 Verified Trustpilot Reviews – Thousands of happy customers.
🔒 Secure Data Wipe – Every phone undergoes a professional data wipe to protect your privacy.
🏪 In-Person Trade-In Option – Visit us at Wednesfield Business Park in Wolverhampton for instant, in-store valuation and payment.
Select from our flexible payment methods:
Bank Transfer – Direct deposit into your bank account.
PayPal – Secure and instant online payment.
Store Credit – Use your trade-in value towards a new device.
Most payments are processed within 24 hours of receiving your HMD phone. If we receive it before noon, you could be paid on the same day!
To maintain our standards, we cannot accept:
🚫 Stolen or lost devices
🚫 Phones barred by networks
🚫 Devices still linked to accounts (e.g., Google, HMD services)
🚫 Heavily damaged phones (bent, crushed, or missing key components)
Please check that your device meets these criteria before sending it in.
Trade in your HMD phone with The Big Phone Store for top prices, fast payments, and a hassle-free process. Ready to turn your device into cash?
Ready to clear out your old devices? At The Big Phone Store, you can sell my phone in just a few clicks and get paid fast.
Whether you're upgrading or simply decluttering, we offer a hassle-free phone trade-in process with competitive prices and free shipping.
Upgrading after your trade-in? Explore our range of refurbished phones, including top picks like refurbished iPhones, other Apple refurbished & refurbished samsung products.
All devices are tested, restored to full working order, and backed by a warranty, giving you top performance without the high price. Sell smart, shop refurbished, and save big.
Your phone’s value depends on its model, condition, and storage size. Use our online tool for an instant quote.
1️. Get an instant quote by selecting your HMD model and condition.
2️. Send your device using free, tracked postage.
3️. Get paid once we receive and assess your phone.
Yes! We accept multiple trade-ins, including bulk and corporate sales. Contact us for a tailored solution.
No, only the phone itself is required. However, you're welcome to send accessories if you prefer.
Phones received before 12 p.m. are typically paid the same day.
Phones received later are processed the next business day.
Most trades are completed within 2–3 working days.