FREE Delivery We accept PayPal and credit cards The Big Phone Store Quality Guarantee 14 Day Returns


Our warranty is designed to give you the peace of mind that you have every right to expect and need when making such an important purchase. Additionally, we also offer a 14 day money back guarantee. The length of cover will depend on the condition of the product when you purchase it; brand new products come with a 12 month warranty, while used products come with 3 months of coverage. The warranty covers you in the event of the device failing within the first 12 (twelve)/3 (three) months of your ownership of the device, starting from the day of purchase. The warranty is completely free and comes with all devices that we sell, unless specifically noted otherwise on the product’s page.

This essentially means that if you have any sort of issue with your device within that period, we will repair the device at absolutely no cost to yourself, ensuring that it is all in working order again before sending it back to you. If the device cannot be fixed then we will provide either a replacement or a refund, once again affording you complete peace of mind.

Of course, there is no restriction on how many times you may send the device to us during that period for repairs but we rarely find issues with any of our devices, let alone having phones returned to us numerous times. It’s just good to know that the option is there if it’s needed.

So, to recap:

  • The warranty is free of charge and lasts for a total of three months.
  • All costs of repairs during that period are covered by us.
  • We will fix the device as many times as necessary during the warranty period.
  • If your device is not able to be repaired then we will provide you with a replacement or a refund, depending on current availability.

If you would like to have a longer warranty then you may do so by simply giving us a call on 0800 888 6497 and we will be happy to to discuss the options with you.

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