Naturally, all of our products come with a warranty of some sort. Customers who purchase brand new products enjoy the luxury of a 12-month manufacturer warranty, through which they are able to return it to the manufacturer to have their issue resolved. If you cannot locate the contact details for the manufacturer of your product then please email us and a member of our team will be happy to assist you, where possible. Customers who purchase a "Like New" product also receive a 12-month warranty please email us and a member of our team if you need help with your product. 

Customers who have purchased a used product from us are able to take advantage of our 6-month return to base warranty for Grade B products and 3 Month return to base warranty for Grade C and D products. This allows you to return the device to us for a repair or a replacement, should there be an issue with your device. Should neither be possible at the time, we may offer you a full refund. These types of returns should be sent directly to our returns department, for which the address can be found below.

For more details about our warranty policies, please read our our terms & conditions.

The Big Phone Store Returns
Unit 9, Wednesfield Business Park
Waddens Brook Lane
WV11 3SF
United Kingdom

If you have any questions about returns or your eligibility to return a product then please do not hesitate to email us or call us on 0800 888 6497 and a member of our team will be delighted to discuss your specific situation with you.

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