Warranty Upgrade: Peace of Mind for 24 Months
At The Big Phone Store, we understand the importance of peace of mind when purchasing a refurbished phone. That's why every device comes with a 12-month warranty as standard. However, for even more security, you can choose to purchase an additional 12 months of warranty, extending your coverage to a total of 24 months. With this upgrade, you can enjoy two full years of protection, giving you confidence in the longevity of your device.
A warranty upgrade is ideal for those who want extended coverage for potential manufacturing faults or hardware defects. Whether it's the screen, battery, or internal components, your warranty ensures that any eligible repairs or replacements are taken care of, leaving you stress-free. It's simple, effective, and starts from the date of purchase, so you're covered from day one.
By upgrading, you're not just buying extra time — you're investing in security. With 24 months of total coverage, you can rest easy knowing your device is protected well beyond the initial 12 months. It's an excellent choice for anyone who wants to extend the life of their phone without any unexpected repair costs.
FAQs
What is covered by the warranty?
The warranty period begins on the day you place your order, and the policy covers any internal fault that may arise with your device within that period during the normal use of your device.
What is not covered by the warranty?
The warranty does not cover physical damage, water damage, or issues caused by misuse, including attempted fixes by third parties. For more information on what is and isn't covered, visit our
warranty page.
How does a warranty differ from phone insurance?
A warranty covers only manufacturing defects and hardware faults. Phone insurance, on the other hand, covers accidental damage, theft, and loss.
When does the warranty start?
The warranty starts from the date of purchase, and the additional 12 months is added on top of the standard 12-month warranty, totalling 24 months of coverage.
What happens if the warranty is void?
If the device fails a warranty inspection, we can either return the item to you free of charge or provide a quote for the repair costs. Additional charges may apply. Please see our full
terms and conditions for more information.
